What are the latest and greatest trends we are seeing franchising today?

Franchise Insights Nov 24

Beyond the Brand: The Unexpected Truth About What Today’s Franchise Buyers Really Want

I’ve been analyzing franchise trends for years, but I have to admit – the latest data from FranchiseInsights.com’s November 2024 Startup Sentiment Index™ caught me off guard. I’ve watched the industry evolve. What really jumped out at me was how these franchise insights completely challenge our traditional thinking about brand power in franchising.

Here’s what really struck me: well-known brands, which we’ve always considered a major draw, scored just 3.88 out of 8 in importance. This isn’t just a minor shift. It’s a complete reimagining of what matters in franchising.

And it perfectly explains something I’ve been observing: the remarkable success of emerging franchise brands.

Emerging Brands

Here’s some perspective. If you’d told me 10 years agi that entrepreneurs would be more interested in an unknown brand with solid financials than a household name, I might have been skeptical. But looking at this data, it all makes sense.

The top priorities are crystal clear: low cost of entry (5.42) and higher earnings potential (5.04). This explains why so many emerging brands are gaining traction. They’re can offer lower entry costs and sometimes better profit margins because they don’t carry the overhead of a big brand name.

What’s fascinating to me is how this connects to the strong showing of training and support (4.92) in the rankings. Emerging brands often excel here because they have to. Without the crutch of name recognition, newer franchisors typically invest heavily in franchisee support systems and training. They build their reputation from the ground up, focusing on franchisee success rather than maturity.

I’m seeing this play out in real time. Some of the most exciting success stories in franchising right now are coming from brands most people have never heard of. They’re offering robust training programs, strong unit economics, and thorough operational support – exactly what today’s entrepreneurs are looking for, according to this data.

The Rise of Solid Tech Stacks

The technology platform ranking (4.54) adds another interesting layer to this story. Emerging brands often have an advantage here too. Established brands might be tied to legacy systems, but newer franchisors can build their tech stack from scratch. They can implement the latest tools without the burden of outdated infrastructure.

The data suggests that entrepreneurs are doing their homework. They’re looking past the allure of big brand names, and making decisions based on substance rather than status. They’re prioritizing practical elements that directly impact their chances of success – like entry costs, profit potential, and support systems – over the perceived safety of a well-known brand.

This shift has profound implications for the future of franchising.

It suggests that the next big success stories in franchising might not come from established giants but from innovative emerging brands that nail the fundamentals.

For someone who’s watched this industry for years, it’s both surprising and exciting to see such a clear validation of what many of us have been observing.

Want some more franchise insights? Contact us to schedule an intro call.

How to gauage a franchisor's reputation

Franchisee Satisfaction: How to Gauge a Franchisor’s Reputation

Investing in a franchise can be an exciting and rewarding journey, but it’s not without its risks. One of the most critical factors in your success as a franchisee is the reputation of the franchisor. After all, you’re not just buying a business—you’re entering into a partnership with a brand. So, how do you know if a franchisor is trustworthy, supportive, and worth your investment? The answer lies in thorough research. Here’s how you can gauge the franchisor reputation and ensure you’re making a smart decision.

1. Talk to Current and Former Franchisees

The best way to understand the franchisor reputation is to hear it straight from the source: current and former franchisees. Most franchisors will provide a list of franchisees you can contact as part of their Franchise Disclosure Document (FDD). Don’t skip this step! Reach out to a variety of franchisees, including those who have been in the system for years and those who are relatively new.

Ask open-ended questions like:

  • How responsive is the franchisor when you need support?
  • Are the training programs and operational guidance helpful?
  • Would you recommend this franchise to someone else?
  • What challenges have you faced, and how did the franchisor help (or not help)?

Pay attention to both the positives and negatives. If multiple franchisees mention the same issues, it could be a red flag. On the flip side, glowing reviews and a strong sense of community among franchisees are great signs.

2. Review Industry Rankings and Awards

Another way to assess the franchisor reputation is by looking at industry rankings and awards. Publications like Entrepreneur’s Franchise 500, Franchise Business Review, and Forbes regularly publish lists of top franchises based on factors like growth, support, and franchisee satisfaction.

While these rankings aren’t the be-all and end-all, they can give you a sense of how a franchisor stacks up against its competitors. For example, if a franchise consistently ranks high in franchisee satisfaction, it’s a good indicator that they prioritize their franchisees’ success. On the other hand, if a franchisor is absent from these lists or has dropped in rankings over time, it might be worth digging deeper to find out why.

3. Scour Online Reviews and Forums

In today’s digital age, online reviews and forums can be a goldmine of information. Websites like Glassdoor, Reddit, and even social media platforms often have candid discussions about franchisors. Look for recurring themes in the reviews. Are franchisees praising the franchisor’s support system? Or are they complaining about lack of communication and hidden fees?

Keep in mind that not all reviews are created equal. Some may be overly negative due to personal grievances, while others might be overly positive because they’re incentivized. Use your judgment and look for balanced, detailed feedback.

4. Examine the Franchise Disclosure Document (FDD)

The FDD is a treasure trove of information about a franchisor’s track record. Pay close attention to Item 20, which lists the number of franchise units opened, closed, and transferred over the past few years. A high turnover rate or a significant number of closures could indicate underlying issues.

Also, review Item 19, which provides financial performance representations (if the franchisor chooses to include them). While not all franchisors share this data, those that do are often more transparent and confident in their business model.

5. Attend Discovery Days and Ask Tough Questions

Most franchisors host Discovery Days, where potential franchisees can visit their headquarters, meet the leadership team, and get a feel for the company culture. Use this opportunity to ask tough questions. For example:

  • How do you handle conflicts with franchisees?
  • What steps are you taking to stay competitive in the market?
  • Can you share examples of how you’ve supported struggling franchisees?

A franchisor’s willingness to address these questions openly and honestly can tell you a lot about their integrity and commitment to their franchisees.

6. Check for Legal Issues

Finally, do a quick search for any lawsuits or legal disputes involving the franchisor. While a single lawsuit isn’t necessarily a dealbreaker, a pattern of legal issues could indicate deeper problems. The FDD will also list any litigation in Item 3, so be sure to review it carefully.

Gauging a franchisor’s reputation takes time and effort, but it’s well worth it. By talking to franchisees, reviewing industry rankings, examining the FDD, and asking tough questions, you can build a clear picture of what it’s like to work with a franchisor. Remember, a strong franchisor-franchisee relationship is the foundation of your success, so choose wisely. Happy franchising!

The Cinergy Group is a team of franchising professionals dedicated to helping people explore business ownership as a career path. 

Risk Reward Direction

When a Risk Taker Marries a Planner

By Cindy Rayfield

Randy and Charity were rethinking their careers.

But, they were ready to do something different. After several years of doing stressful and time-consuming jobs in Colorado Springs, now was the time.

Charity, the risk taker of the two, knew that investing was the path they should take to give them cash flow. That would allow them to eventually replace their jobs one day.

The Risk Taker

An avid reader and researcher, Charity (the risk taker) had been a trauma therapist for over 20 years. She was a director at a psychiatric hospital and worked with victimized women. Stress was an everyday occurrence. Stress for her patients, and stress for her.

Early into their marriage, Charity put Randy and herself in a great cash flow position with real estate and alternative investing.

Randy explains, “Charity is definitely the risk taker in the relationship, but her research is always sound and does reassure me that we are making well informed decisions.”

To begin their investment journey, they turned one of their previous residences in Colorado Springs into a rental property.

But they still had their steady jobs for cash flow, and security.

The Planner

Randy (the planner) spent 10 years as a Deputy Sheriff in El Paso County, and later transitioned to IT for the next two decades. Strapped to a desk was starting to feel like a life sentence.

This wasn’t what he envisioned for the future.

Their other interests took them outside of the normal 9 to 5 – Target Shooting, Interactive Gaming, Ballroom Dancing, Hiking, Sports, Working Out. Freedom was the goal so they could do all these things and take their next big step – start a family.

Basically, they wanted more – they wanted their time back.

That’s when they started looking at business ownership.

Cash Flow, Equity and Freedom

Both Randy and Charity wanted what a business could give them – cash flow, equity and freedom. Charity put on her research hat and dug in.

Using her in depth research skills (and bringing Randy along for the ride), she started thinking about what businesses would do well in their hometown.

They both knew they were people oriented and wanted to impact their community in a positive way. After COVID, they wanted people to come out and enjoy themselves and they wanted to do that too.

Charity already had extensive experience in running a business, as well as experience in the restaurant industry, and Randy had years of management skills. Combining their strengths would be key for them in running a business.

Charity explained, “Having invested in residential real estate, we now felt we should look for other investment opportunities to help diversify our portfolio. Owning several businesses would also allow us to transition to owners with more flexibility and freedom than we currently have.”

How would they find the right business? That was the next step.

The Connection

Randy remembered a connection he had. He went to high school with Cindy Rayfield, a franchise broker with the firm, IFPG. He found an old email from Cindy, and out of the blue, called her to find out how this whole franchise thing worked.

“After going through the screening and research process with Cindy, we found several franchises that deeply interested us. We finally selected two separate franchises and purchased six licenses. We couldn’t pick just one! We believe we selected the best possible combination for us,” recalled Randy.

The choice was tough, but they settled on two healthy food concepts – an Acia Bowl superfood franchise, and a growth concept in popular Asian fast food.

Agressive Plans

Their plans are aggressive. But the risk taker in Charity also knows how to roll up her sleeves and get things done. Randy, the planner, has their goals already set.

“In three years we expect to have four stores open and running. By five years we should have a minimum of six locations open in Colorado Springs. Our 10-year goal is to have 10 businesses and 15 residential properties. We also are hoping to have 3 children by then! Owning our own businesses, and our future, will allow us the flexibility and freedom to be better parents.”

Colorado Springs will be welcoming a powerhouse duo and some great food concepts to their fast-growing community!

Why you should buy a dirty business

The Dirtier, the Better!

By Cindy Rayfield

Often I’m asked which franchise opportunity I would choose if I had to do it all over again. I will always quickly answer with “the dirtier the business is, the better”!

And there are many reasons for my answer.

In franchising, dirty businesses such as restoration, biohazard cleanup, crime and trauma scene cleanup, and many home maintenance and repair services may not always have the same allure that other businesses have.

But, there’s a profitable upside to “dirty” businesses.

Not only do these ventures offer essential services (an important business characteristic post COVID), they also provide lucrative opportunities for franchisees to charge a premium for their non-negotiable offerings. These services are needed when they are needed. Some things just can’t be put off!

Let’s delve into why dirty businesses make compelling investments.

Premium Pricing
Dirty businesses charge premium rates for their specialized and in-demand services. Restoration franchises for example, have expertise in water damage repair, fire and smoke damage restoration, and mold remediation. They command higher prices due to the urgency and sensitivity of the situations they handle. Franchisees can charge higher rates for convenience, specialized equipment, and expertise they bring to customers’ homes or businesses.

Non-negotiable and Needed
Dirty businesses offer non-negotiable, needs-based services that are essential for individuals, businesses, and communities. Biohazard cleanup companies handle hazardous situations, prioritizing public health and environmental safety. Crime and trauma scene cleanup services address distressing incidents, providing peace of mind and support to affected individuals and communities. These non-negotiable services make these businesses indispensable, creating a constant demand that isn’t affected by economic fluctuations.

Niche Focus and Market Opportunities
Have you heard the phrase “the riches are in the niches”? It’s true! Dirty businesses tend to focus on specific niches. Franchisees in these industries tailor their services and marketing strategies to target unique customer segments. Home maintenance and repair businesses can narrow their focus to high-end luxury homes, new or old homes, interior or exterior, or target commercial property maintenance. These businesses are experts in their specialized areas, attracting customers who value their specialized knowledge and skills.

Repeat Business and Referrals
Dirty businesses benefit from repeat business and can create steady referral sources. Referral partners such as insurance agents, Realtors, attorneys and public agencies contribute to the word of mouth marketing businesses strive for. This repeat business and customer loyalty offer a stable and profitable customer base.

Franchise Support and Training
Investing in a franchise in the dirty business sector comes with comprehensive support and training programs. Franchise systems offer proven business models, operational guidance, marketing support, and access to industry networks. This support helps franchisees optimize their operations, attract customers, and maximize profitability.

Dirty businesses offer an enticing combination of essential services, a competitive edge and stable cash flow for franchise investors. These businesses address critical issues and offer expertise that isn’t easily replicated. Customers with a need for these specialized services will pay a premium for peace of mind, quality, and reliability.

Find out more about dirty businesses, and why they can be the best type of franchise investments!
Contact us to schedule a consultation.

Franchising Trends in 2025

Top Franchising Trends in 2025: Where Smart Money is Moving

In the ever-evolving landscape of franchise investments, certain sectors are emerging as clear frontrunners for investors looking to make strategic moves in 2025. As market dynamics shift and consumer behaviors continue to evolve, there are several franchising trends in 2025 that are showing particularly strong growth potential.

Healthcare and Senior Services Lead the Way
The healthcare sector, particularly home healthcare and senior care services, continues to demonstrate remarkable growth potential. With an aging population and increasing preference for in-home care solutions, franchises like BrightStar Care and Home Instead are positioning themselves for substantial expansion. This sector offers investors the dual advantage of strong market demand and recession-resistant characteristics.

Digital Integration Drives Quick-Service Restaurant Success
Quick-service restaurants (QSRs) that have successfully integrated digital ordering systems and delivery capabilities are showing impressive performance metrics. Brands that adapted during the pandemic by enhancing their digital infrastructure are now reaping the benefits of increased efficiency and expanded customer reach.

The Booming Pet Economy
The pet care industry continues its upward trajectory, with pet-focused franchises experiencing substantial growth. From daycare facilities to mobile grooming services, the pet sector benefits from the ongoing trend of increased pet ownership and higher spending on pet services.

Education and Tutoring Services Expand
Post-pandemic educational support services remain in high demand. Tutoring and educational enrichment franchises are capitalizing on parents’ increased focus on supplemental education and personalized learning solutions.

Commercial Cleaning and Sanitization
Enhanced awareness of cleanliness and sanitization has created sustained demand for commercial cleaning services. Franchises in this sector benefit from both B2B relationships and recurring revenue models.

Home Services Show Resilience
The home services sector, encompassing everything from maintenance to renovation services, continues to demonstrate strong performance. With many Americans continuing to invest in their homes, these franchises maintain steady demand.

Personal Care and Wellness
Beauty and wellness franchises are seeing robust growth as consumers maintain their commitment to personal care services. This sector benefits from strong customer loyalty and recurring revenue streams.

Investment Considerations
When evaluating these franchise trends in 2025, potential investors should consider:

– Initial investment requirements
– Territory availability
– Franchisor support systems
– Current market saturation
– Local market demographics

Forecasting 2025
As we move further into the year, these franchise trends in 2025 are likely to continue showing strength, particularly those that have successfully integrated technology and adapted to changing consumer preferences. However, potential investors should conduct thorough due diligence and carefully consider their local market conditions before making investment decisions.

Whether you’re a first-time franchise investor or looking to expand your portfolio, these sectors offer compelling opportunities worth exploring. The key to success lies in matching your skills and resources with the right franchise opportunity in these growing sectors.

If you would like more information on the franchising trends in 2025, please schedule a call with me at bit.ly/schedulecindy.